Once we receive your returned item and inspect it, we will notify you via email of the status of your refund.

Refund Conditions

• Approved refunds will be processed to the original method of payment within 7 business days.

• Original shipping costs are non-refundable.

• If your refund is late or missing, check your bank account first. Then contact your credit card company. If you’ve done this and still haven’t received your refund, contact us at Support@ebikez.store.

Non-Refundable Items

• Items returned after 14 days

• Used or damaged products

• Gift cards, downloadable software, or digital files